MEMBERSHIP FREQUENTLY ASKED QUESTIONS

How long am i committed?

This depends on which Membership plan you select!

Our Unlimited Mover Membership requires a 6 month commitment.

The Unlimited Month-to-Month and Unlimited Group Fitness Memberships automatically renew each month.

How often will I be charged?

You will be charged monthly for all 3 of our plans.

What if my credit or debit card is declined?

You will be charged an insufficient funds fee of $25 in addition to your Monthly dues.

What if I need to cancel a class reservation?

You may cancel your class reservation 12 hours or prior to the date and time of the class with no penalty. Cancelling a class reservation between 12-6 hours prior to the start of class will result in a late cancel fee of $10. Cancellations made within 6 hours or less of the start of the class will result in a late cancel fee of $15.

Can I pause my membership?

The Unlimited Mover Membership can be frozen for a period of 1 month at no charge to allow for work/vacations/travel. Please e-mail info@ebbflowcharlotte.com at least 30 days in advance to freeze your account. Additional emergency holds are subject to a $30 admin fee.

What if I need to cancel/terminate my membership?

You have the option to cancel anytime by emailing info@ebbflowcharlotte.com. You must send a written cancellation notice to info@ebbflowcharlotte.com no later than 15 days prior to your membership renewal date to avoid being charged for an additional renewal term. There are no refunds on memberships.